Returns & Exchanges Policy
At Nayab Jewellery, we strive for complete satisfaction with every purchase; however, if you are not entirely happy, you can return or exchange eligible items within 14 days of delivery. Please ensure all pieces remain unworn, in their original packaging, and with security tags intact to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the jewellery in its original branded box and secure it inside a padded shipping envelope to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing