Frequently Asked Questions
Everything you need to know about our handcrafted fashion jewellery and services.
What materials are used in Nayab Jewellery pieces?
We use high-quality base metals such as brass and copper, finished with premium 18k or 22k gold plating. Our stones are carefully selected cubic zirconia and synthetic gemstones to ensure a luxury look at an accessible price point.
How should I care for my jewellery to prevent tarnishing?
To maintain the shine, keep your jewellery away from water, perfumes, and hairsprays. Store each piece separately in a soft pouch or an airtight box after wiping it with a dry microfiber cloth.
What are your shipping timelines and costs?
We offer free standard shipping on all orders over $50. Orders are typically processed within 24-48 hours, and delivery takes 3-7 business days depending on your location.
Can I return or exchange my order?
Yes, we offer a 14-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are not eligible for return unless they arrive damaged.
Do you offer international shipping?
Currently, Nayab Jewellery ships to over 20 countries. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.